FAQs

Frequently Asked Questions

AutoCam GPS FHD V56G.  Some basic facts and downloads below.

Downloads and links for this dash camera
User Manual
Video Software
Tracking Software
Google Earth
Tracking Software for MAC’s (not used by OnSite Cameras, but recommended by many MAC using customers)

What to do if your camera appears not to be working?

If your dash camera will not turn on it may simply need a hard RESET. Remove the Micro SD memory card.  While the dash camera is plugged into the cigarette lighter socket and has power from the vehicle, simply hold down the on/off button for 7 seconds. The dash camera should resume its normal function.  Re-insert the Micro SD memory card ready for recording.

Powering your AutoCam GPS FHD V56G

The dash camera should only be powered using the supplied power lead or a hardwire kit supplied by OnSite Cameras.  The Warranty is void if you tamper with the power lead.
DO NOT power your dash camera direct with a USB lead in the vehicle or you will void the warranty and potentially harm your dash camera.  DO NOT try to hard wire your AutoCam GPS FHD V56G with any other hardwire kit other than one supplied by OnSite Cameras. 
The dash camera’s power requirements are 5 volts/1amp only, anything above or below this could cause the operation of the dash camera to fail and/or damage the dash camera.  If hard-wired ensure all components are tested thoroughly before installation and the circuit is the same as the cigarette lighter circuit (coming on and off with the vehicles’ power and does not stay powered 24/7), an Auto Electrician can advise on this matter. Any electrical work performed on the vehicle such as hardwire installation is done at your own risk and OnSite Cameras cannot be held responsible for any installation costs or additional costs that may be incurred after a fault or failure of dash camera, mount, hardwire kit, or car electrics. We strongly recommend that you hire a fully qualified, insured, and experienced Auto Electrician to install the hardwire kit for you.

Voiding your Warranty

The warranty is void if any of the following occur

  • The power lead is tampered with
  • A power lead other than one supplied by OnSite Cameras is used to power the dash camera
  • The dash camera is powered by the USB while in the vehicle
  • A hardwire kit, other than one supplied by OnSite Cameras, is used to power the dash camera
  • Correct installation did not occur causing damage to the dash camera or any part there of
  • The dash camera is dropped or used outside of its intended use
  • The dash camera shows signs of water damage (the dash camera is not waterproof and must be installed inside the vehicle)
  • If obvious misuse or damage to the dash camera is found

What are the minimum computer specifications required to watch the video and google maps from AutoCam GPS FHD V56G?
CPU: 3.2GHz minimum, Dual Core Suggested.
Memory: 2G RAM
Video card: graphics card of 256MB minimum
System: XP or above system (windows 7, 8 or 10 preferred)

What to download to watch your video with map tracking

To watch the vision from your dash camera and watch google maps at the same time you must have Google maps installed on your computer. If you do not, you must first download google earth to your computer. See link for download

http://www.google.com/earth/download/ge/agree.html

The Media player software needed to run both maps and video together, is available from the link at the top of these FAQ. The player will appear as ABEE player after you download it. Once you have downloaded both the software and google maps, you simply open the ABEE player, then insert your micro SD memory card into your computer.  Using the player, open each file as needed in the bottom right hand of the player. The video clip will appear along with recorded data.

Which Media Player software do I need?

For the majority of customers, the tracking software is not needed. The speed is imprinted on the video with the time and date, so simply watch the video using VLC Media Player.

What if my vision looks jerky when played on my computer?

There can be a few reasons why vision can appear jerky or not smooth:

1-Check your computers specs and make sure it reaches the minimum standard for High Definition playback, if it doesn’t you may need to speak to your Computer Consultant.

2-What type of Micro SD Memory Card are you using? We only recommend and stock Kingston class 10 Micro SD memory cards. Many other brand memory cards may cause the video to not record or record inferior vision.

3-If you are playing the vision straight from the Micro SD memory card out of AutoCam GPS FHD V56G, then transfer the video files from the Micro SD memory card to your computer via copy and paste. Then play the video directly from your hard drive.

4-When running google maps and full HD video on your computer you need a good internet connection for the maps to flow smoothly during playback, and you need a good fast computer to run both these programs together. Windows 7, 8 or 10 is preferred. Download VLC if you are having trouble as this often solves playback problems, and then use VLC to playback the video.

What if my Audio or Sound is missing from my video?

If you can see the video but cannot hear the sound you may be missing a needed codec file. Again, we suggest using VLC media player (download link available under FAQ). Using VLC media player will mean you can watch the video and hear the audio. Windows XP or Vista for example are older systems now usually running on older computers. Using Windows Media player, you may be missing the video or audio, but using VLC media player will usually solve the problem.

What effects my GPS?

Speed and GPS coordinates imprinted on your video should be used as a guide only. The accuracy of these sets of data cannot be guaranteed This feature relies on obtaining a good quality satellite signal and GPS lock which can be effected by several elements including, weather conditions, tunnels, buildings and the magnetic film on windscreens. If the roof of your vehicle’s chassis impedes the satellite signal this can also impede GPS lock.

Why has Collision Detection been turned OFF?

Collision Detection is normally set to OFF and is recommended to be left off, particularly in heavy vehicles. The dash camera is continually recording, so if you have a collision it will be recorded. As the dash camera loop records if an accident is recorded you have some time (depending on the resolution set and the size of Micro SD memory card) before the accident is recorded over.  We suggest carrying a second memory card, so if an accident is recorded, the micro SD memory card can be taken out of the dash camera and replaced with the spare memory card.  If you leave collision detection on and drive on bumpy roads, then the files can be saved or PROTECTED and will not erase. The memory card can quickly fill up, not allowing enough room for loop recording to take place until you erase the protected files.

How does Resolution effect my recording time?

The higher you set the resolution on your camera the less recording time available to you before the dash camera loops back to the beginning and records over your recorded video files.  Also, be aware that the “frames per second” also effect the size of the file, for example a camera set to 720P/60fps may not get any more recording time than a camera set to 1080P/30fps.  Even though there are more lines in the picture in the 1080 thus creating a bigger file, there are less frames than in the 720.   The resolution is a personal choice for the type of driving you are doing and the type of vision you would like to capture.  We set your camera to a standard Full High Definition 1080P/30fps.

Watching on a MAC

The video with speed on it will run fine on MAC, using VLC media player. A third-party GPS player can usually run the mapping software for MAC.

See MAC link here for download. This software is not supplied by OnSiteCameras, but other MAC users tell us the tracking software works well. click here to download

Note-

Some Apple IPAD and other tablet style computers may not be suitable to use as a playback device as they may not have a memory card slot. We recommend using a laptop or desktop computer to watch videos from your dash camera.

 

 

AutoCam Quad HD M7.  Some basic facts and downloads below.

Downloads and links for this dash camera
User Manual
Video Software

What to do if your camera appears not to be working?

If your dash camera will not turn on it may simply need a hard RESET. Remove the Micro SD memory card.  While the dash camera is plugged into the cigarette lighter socket and has power from the vehicle, simply hold down the on/off button for 7 seconds. The dash camera should resume its normal function.  Re-insert the Micro SD memory card ready for recording.

Powering your AutoCam Quad HD M7

The dash camera should only be powered using the supplied power lead or a hardwire kit supplied by OnSite Cameras.  The Warranty is void if you tamper with the power lead.
DO NOT power your dash camera direct with a USB lead in the vehicle or you will void the warranty and potentially harm your dash camera.  DO NOT try to hard wire your AutoCam Quad HD M7 with any other hardwire kit other than one supplied by OnSite Cameras. 
The dash camera’s power requirements are 5 volts/1amp only, anything above or below this could cause the operation of the dash camera to fail and/or damage the dash camera.  If hard-wired ensure all components are tested thoroughly before installation and the circuit is the same as the cigarette lighter circuit (coming on and off with the vehicles’ power and does not stay powered 24/7), an Auto Electrician can advise on this matter. Any electrical work performed on the vehicle such as hardwire installation is done at your own risk and OnSite Cameras cannot be held responsible for any installation costs or additional costs that may be incurred after a fault or failure of dash camera, mount, hardwire kit, or car electrics. We strongly recommend that you hire a fully qualified, insured, and experienced Auto Electrician to install the hardwire kit for you.

Voiding your Warranty

The warranty is void if any of the following occur

  • The power lead is tampered with
  • A power lead other than one supplied by OnSite Cameras is used to power the dash camera
  • The dash camera is powered by the USB while in the vehicle
  • A hardwire kit, other than one supplied by OnSite Cameras, is used to power the dash camera
  • Correct installation did not occur causing damage to the dash camera or any part there of
  • The dash camera is dropped or used outside of its intended use
  • The dash camera shows signs of water damage (the dash camera is not waterproof and must be installed inside the vehicle)
  • If obvious misuse or damage to the dash camera is found

What are the minimum computer specifications required to watch the video from AutoCam Quad HD M7?
CPU: 3.2GHz minimum, Dual Core Suggested.
Memory: 2G RAM
Video card: graphics card of 256MB minimum
System: XP or above system (windows 7, 8 or 10 preferred)

Which Media Player software do I need?

For most customers, the video will be able to be viewed on any media player. OnSite Cameras recommends watching the video using VLC Media Player, the time and date should be imprinted on the video.

What if my vision looks jerky when played on my computer?

There can be a few reasons why vision can appear jerky or not smooth:

1-Check your computers specs and make sure it reaches the minimum standard for High Definition playback, if it doesn’t you may need to speak to your Computer Consultant.  This is particularly the case if you are recording in a resolution higher than HD.

2-What type of Micro SD Memory Card are you using? We only recommend and stock Kingston class 10 Micro SD memory cards. Many other brand memory cards may cause the video to not record or record inferior vision.

3-If you are playing the vision straight from the Micro SD memory card out of AutoCam Quad HD M7, then transfer the video files from the Micro SD memory card to your computer via copy and paste. Then play the video directly from your hard drive.

What if my Audio or Sound is missing from my video?

If you can see the video but cannot hear the sound you may be missing a needed codec file. Again, we suggest using VLC media player (download link available under FAQ). Using VLC media player will mean you can watch the video and hear the audio. Windows XP or Vista for example are older systems now usually running on older computers. Using Windows Media player, you may be missing the video or audio, but using VLC media player will usually solve the problem.

How does Resolution effect my recording time?

Each resolution records in a different size file, therefore in general the higher you set the resolution on your camera the less recording time available to you before the dash camera loops back to the beginning and records over your recorded video files.  Also, be aware that the “frames per second” also effect the size of the file, for example a camera set to 1080P/60fps will not get as much recording time as a camera set to 1080P/30fps.  The resolution is a personal choice for the type of driving you are doing and the type of vision you would like to capture.  OnSite Cameras set your camera to a standard Full High Definition 1080P/30fps.

What file size do I record in?

We recommend you leave the record length to 3 minutes only, as it is the factory default of the camera. The camera will be pre-set at 3 minutes. This is so the video clips are not too long to transfer to your computer or email if needed, and helps with the EMERG save file key.  It also assists with file management when trying to find a file.

What device can I view my video on?

We recommend using a laptop or desktop computer to watch videos from your dash camera.

Some Apple iPad, tablet style computers or phones may not have a memory card slot and therefore may not be suitable to use as a playback device.  Additional converters and SD Card readers are now available for some devices and may assist with playback through these devices.

Watching on a MAC

The video should run fine on a MAC, using VLC media player. If you have any issues watching the video we suggest you contact your MAC computer consultant.

Why has Collision Detection been turned OFF?

Collision Detection is normally set to OFF and is recommended to be left off, particularly in heavy vehicles. The dash camera is continually recording, so if you have a collision it will be recorded. As the dash camera loop records if an accident is recorded you have some time (depending on the resolution set and the size of Micro SD memory card) before the accident is recorded over.  We suggest carrying a second memory card, so if an accident is recorded, the micro SD memory card can be taken out of the dash camera and replaced with the spare memory card.  If you leave collision detection on and drive on bumpy roads, then the files can be saved or PROTECTED and will not erase during loop recording. The memory card can quickly fill up, not allowing enough room for loop recording to take place until you erase the protected files.

 

AutoCam GPS Ultra M8G.  Some basic facts and downloads below.

Downloads and links for this dash camera
User Manual
Video Software
 Tracking Software
 Google Earth
Tracking Software for MAC’s (not used by OnSite Cameras, but recommended by many MAC using customers)

What to do if your camera appears not to be working?

If your dash camera will not turn on it may simply need a hard RESET. Remove the Micro SD memory card.  While the dash camera is plugged into the cigarette lighter socket and has power from the vehicle, simply hold down the on/off button for 7 seconds. The dash camera should resume its normal function.  Re-insert the Micro SD memory card ready for recording.

Powering your AutoCam GPS Ultra M8G

The dash camera should only be powered using the supplied power lead or a hardwire kit supplied by OnSite Cameras.  The Warranty is void if you tamper with the power lead.
DO NOT power your dash camera direct with a USB lead in the vehicle or you will void the warranty and potentially harm your dash camera.  DO NOT try to hard wire your AutoCam GPS Ultra M8G with any other hardwire kit other than one supplied by OnSite Cameras. 
The dash camera’s power requirements are 5 volts/1amp only, anything above or below this could cause the operation of the dash camera to fail and/or damage the dash camera.  If hard-wired ensure all components are tested thoroughly before installation and the circuit is the same as the cigarette lighter circuit (coming on and off with the vehicles’ power and does not stay powered 24/7), an Auto Electrician can advise on this matter. Any electrical work performed on the vehicle such as hardwire installation is done at your own risk and OnSite Cameras cannot be held responsible for any installation costs or additional costs that may be incurred after a fault or failure of dash camera, mount, hardwire kit, or car electrics. We strongly recommend that you hire a fully qualified, insured, and experienced Auto Electrician to install the hardwire kit for you.

Voiding your Warranty

The warranty is void if any of the following occur

  • The power lead is tampered with
  • A power lead other than one supplied by OnSite Cameras is used to power the dash camera
  • The dash camera is powered by the USB while in the vehicle
  • A hardwire kit, other than one supplied by OnSite Cameras, is used to power the dash camera
  • Correct installation did not occur causing damage to the dash camera or any part there of
  • The dash camera is dropped or used outside of its intended use
  • The dash camera shows signs of water damage (the dash camera is not waterproof and must be installed inside the vehicle)
  • If obvious misuse or damage to the dash camera is found

What are the minimum computer specifications required to watch the video and google maps from AutoCam GPS Ultra M8G?
CPU: 3.2GHz minimum, Dual Core Suggested.
Memory: 2G RAM
Video card: graphics card of 256MB minimum
System: XP or above system (windows 7, 8 or 10 preferred)

What to download to watch your video with map tracking

To watch the vision from your dash camera and watch google maps at the same time you must have Google maps installed on your computer. If you do not, you must first download google earth to your computer. See link for download

http://www.google.com/earth/download/ge/agree.html

The Media player software needed to run both maps and video together, is available from the link at the top of these FAQ. The player will appear as ABEE player after you download it. Once you have downloaded both the software and google maps, you simply open the ABEE player, then insert your micro SD memory card into your computer.  Using the player, open each file as needed in the bottom right hand of the player. The video clip will appear along with recorded data.

Which Media Player software do I need?

For the majority of customers, the tracking software is not needed. The speed is imprinted on the video with the time and date, so simply watch the video using VLC Media Player.

What if my vision looks jerky when played on my computer?

There can be a few reasons why vision can appear jerky or not smooth:

1-Check your computers specs and make sure it reaches the minimum standard for High Definition playback, if it doesn’t you may need to speak to your Computer Consultant.

2-What type of Micro SD Memory Card are you using? We only recommend and stock Kingston class 10 Micro SD memory cards. Many other brand memory cards may cause the video to not record or record inferior vision.

3-If you are playing the vision straight from the Micro SD memory card out of AutoCam GPS Ultra M8G, then transfer the video files from the Micro SD memory card to your computer via copy and paste. Then play the video directly from your hard drive.

4-When running google maps and full HD video on your computer you need a good internet connection for the maps to flow smoothly during playback, and you need a good fast computer to run both these programs together. Windows 7, 8 or 10 is preferred. Download VLC if you are having trouble as this often solves playback problems, and then use VLC to playback the video.

What if my Audio or Sound is missing from my video?

If you can see the video but cannot hear the sound you may be missing a needed codec file. Again, we suggest using VLC media player (download link available under FAQ). Using VLC media player will mean you can watch the video and hear the audio. Windows XP or Vista for example are older systems now usually running on older computers. Using Windows Media player, you may be missing the video or audio, but using VLC media player will usually solve the problem.

What effects my GPS?

Speed and GPS coordinates imprinted on your video should be used as a guide only. The accuracy of these sets of data cannot be guaranteed This feature relies on obtaining a good quality satellite signal and GPS lock which can be effected by several elements including, weather conditions, tunnels, buildings and the magnetic film on windscreens. If the roof of your vehicle’s chassis impedes the satellite signal this can also impede GPS lock.

Why has Collision Detection been turned OFF?

Collision Detection is normally set to OFF and is recommended to be left off, particularly in heavy vehicles. The dash camera is continually recording, so if you have a collision it will be recorded. As the dash camera loop records if an accident is recorded you have some time (depending on the resolution set and the size of Micro SD memory card) before the accident is recorded over.  We suggest carrying a second memory card, so if an accident is recorded, the micro SD memory card can be taken out of the dash camera and replaced with the spare memory card.  If you leave collision detection on and drive on bumpy roads, then the files can be saved or PROTECTED and will not erase. The memory card can quickly fill up, not allowing enough room for loop recording to take place until you erase the protected files.

How does Resolution effect my recording time?

The higher you set the resolution on your camera the less recording time available to you before the dash camera loops back to the beginning and records over your recorded video files.  Also, be aware that the “frames per second” also effect the size of the file, for example a camera set to 720P/60fps may not get any more recording time than a camera set to 1080P/30fps.  Even though there are more lines in the picture in the 1080 thus creating a bigger file, there are less frames than in the 720.   The resolution is a personal choice for the type of driving you are doing and the type of vision you would like to capture.  We set your camera to a standard Full High Definition 1080P/30fps.

Watching on a MAC

The video with speed on it will run fine on MAC, using VLC media player. A third party GPS player can usually run the mapping software for MAC.

See MAC link here for download. This software is not supplied by OnSiteCameras, but other MAC users tell us the tracking software works well. click here to download

Note-

Some Apple IPAD and other tablet style computers may not be suitable to use as a playback device as they may not have a memory card slot. We recommend using a laptop or desktop computer to watch videos from your dash camera.

 

A suggested video player for your AutoCam Super HD is VLC media player. Download link for this player for both PC and MAC versions by going to this website here.  This is just a straight video player, not including tracking software.

Download Manual for AutoCam Super HD here

If you buy the extra GPS/Speed module which gives you the ability to get the speed you are travelling and the GPS location then you need a different media player. Please download the link and open. This is the PC version here              You only need this software for the location tracking.                         

Just click the word file on the top left of the screen once you have downloaded and opened the software, and select the memory card containing your car/truck video files. Then bottom right select which file you want to play.screen shot track software

 

This is how the software looks once opened. See photo above.

Note-if you do not want to watch the location you are travelling then simply use your computers normal media player or VLC free media player. You only need the GPS player if you want to see the tracking details.

Note-Tracking and Speed will only work if you purchased the GPS/Speed module.

OnSiteCameras gives the above links as a guide only, and these links are provided as a suggestion only. Customers may choose other media players. Always use virus software on your computer before downloading any links.

Computer vs Tablet-A tablet is often not powerful enough to run most full HD or Higher quality video from some DashCams. Use a computer for playback and for the software as it is more powerful with a graphics card.

MAC computer users -The video from this camera will play on your MAC computer, with the time, date and speed on the screen using QuickTime etc. The video tracking software we supply will not open on MAC computers. You can use generic software to use the tracking feature on MAC. The developer charges a small fee for the generic MAC player. It is called DashCam viewer. See link here for MAC version here

Hard Wire Kit-if you hard wire the camera ensure the circuit is the is the same as the cigarette lighter circuit and comes on and off with vehicle power and does not stay powered 24/7. An Auto Electrician can advise here or contact OnSiteCameras for more details. Any electrical work performed on the car such as hardwiring a camera is done at your own risk and we cannot be held responsible for any installation costs or additional costs that may be incurred after a fault or failure of camera, mount, hardwire kit, or car electrics. We recommend that all components are tested thoroughly before installation. We strongly recommend that you hire a fully qualified, insured, and experienced auto-electrician or radio installer to install the hard wire kit for you.

A suggested video player for your AutoCam Dual HD is VLC media player. Download link for this player for both PC and MAC versions here.

If you buy the extra GPS/Speed module which gives you the ability to get the speed you are travelling and the GPS location then you need a different media player. Please only download the link and open. This is the PC only version here                                               See note below about MAC player

Just click the word file on the top left of the screen once you have downloaded and opened the software, and select the memory card containing your car/truck video files. Then bottom right select which file you want to play.

demo Dual HD track software

This is our preferred tracking player. It is called Registrator viewer. See photo above.

Note-There is a second GPS/Tracking player that also works very well with the AutoCam Dual HD camera, that is called DashCam viewer. This is for MAC computer users who want the tracking software. You can try this version out also, and it is free for the first five times, then there is a small fee that the developer charges. This is not our player, but some customers like this version and use MAC so we provide the link for your convenience. OnsiteCameras has no commercial interests with either the download or developer.

See link here for PC and MAC version here

Note-if you do not want to watch the speed you are travelling then simply use your computer normal media player or VLC free media players. You only need the GPS player if you want to see the speed and tracking details.

OnSiteCameras gives the above links as a guide only, and these links are provided as a suggestion only. Customers may choose other media players. Always use virus software on your computer before downloading any links.

Hard Wire Kit-if hard wired ensure the circuit is the is the same as the cigarette lighter circuit and comes on and off with vehicle power and does not stay powered 24/7. An Auto Electrician can advise here or contact OnSiteCameras for more details. Any electrical work performed on the car such as hardwiring a camera is done at your own risk and we cannot be held responsible for any installation costs or additional costs that may be incurred after a fault or failure of camera, mount, hardwire kit, or car electrics. We recommend that all components are tested thoroughly before installation. We strongly recommend that you hire a fully qualified, insured, and experienced auto-electrician or radio installer to install the hardwire kit for you.

If you have trouble playing videos from any of our cameras, try downloading and using the following media players. This is for the video only, not for tracking software.

These players have the latest codec’s installed.

PC Windows users http://www.videolan.org/

MAC users http://www.videolan.org/vlc/download-macosx.html note Mac users select which operating system you use.

Note-over time you can click on the update bar on these players to keep the media player up to date

Computer vs Tablet-We recommend using a computer to watch your videos back as many tablets are not fully capable of playing full HD 1080 video, and will often not play 1440 resolution video from some DashCams. MAC tablets do not have a memory card slot at all (most) , so they are not able to play the video from the memory card.

To watch your video from your camera back and have google maps at the same time you sometimes need google maps installed. You must first download google earth to your computer. See link for download http://www.google.com/earth/download/ge/agree.html

AutoCam (the Original)

How does the camera record?
AutoCam™ records on to a memory card (purchased separately) in a series of clips; you can choose between 2, 5 and 15 minute clips. AutoCam™ will record each clip then break for 1-3 seconds while the clip is saved and the camera resets.

What clip length should I choose?
It is recommended that you leave the AutoCam™ set to two minute clips as this makes the clip easy to upload to YouTube, email or edit. Larger clips are more difficult to work with. If you make an error or try to pull the memory card out before AutoCam™ has been turned off then you may lose that particular clip; if the camera is set on 2 minutes then you will lose less vision than if set on 15 minutes.

How long will the camera record for?
The length of vision will depend on the size of your memory card. For AutoCam™ (SD memory card) an 8GB card will give you approximately 3 hours of high definition vision, a 16GB approximately 6 hours and a 32GB card approximately 12 hours. When the memory card has reached its capacity it will then record over the vision previously recorded.

What sort of memory card do I need?
You will need a class 6 memory card (or above) from a well-known brand and purchased from a reputable source such as a camera store, well-known electrical goods retailer or OnSiteCameras. We have always found genuine Lexar or Sandisk brands to be reliable. Inferior and fake cards are commonly sold on the internet or at markets, and are not what they are labelled. Fake or inferior SD memory cards can freeze the camera, or fail to record even though the camera is indicating that it is recording.

Do I have to turn the camera off to remove or insert the memory card?
Yes, always turn the camera off before inserting or removing the memory card, otherwise the camera can freeze and require a reset before being operational again. You may lose the record of the most recent clip recorded.

Where do I put AutoCam™?

We suggest the camera is placed at the top of your windscreen to the left of the rear-view mirror, so that it does not obstruct your vision in any way. For truck drivers who don’t have a rear-view mirror we suggest placing the camera at the top of your windscreen on the left hand side. The driver should not be able to view the screen whilst driving. For AutoCam™ we recommend that the screen is always closed whilst driving to prevent any distraction being caused by the screen. Flip the screen down occasionally to see there is a red dot on the screen and the camera is functioning correctly. Please note each state of Australia may have different laws regarding devices being attached to the windscreen or dashboard, OnSiteCameras recommends you check and adhere to the laws of each state.

What angle should AutoCam™ be set at?
To get the best vision AutoCam™ should be angled so it sees one quarter sky and three quarters road. See our demonstration video clips on our website to get the best idea of the right view.

How is AutoCam™ powered?
AutoCam™ has an internal lithium battery which is recharged through your cigarette lighter socket.

Can I hardwire AutoCam™?
AutoCam™ and AutoCam HD GPS must always be powered through your cigarette lighter socket. If you wish to hardwire, this can be achieved by installing a cigarette lighter socket under your dashboard and permanently connecting it through this socket. Any attempt to power the cameras directly from your car or truck will result in the camera burning out as they run on 5 Volts only.

Can AutoCam™ be used independently of the cigarette lighter socket?
AutoCam™ has an internal lithium battery which means it can be used independently of the power source for short periods. If you wish to record something outside of your vehicle for example, you simply disconnect the camera from then power source and mount and press the manual on/off button.

Connecting AutoCam to a TV
If you wish to connect AutoCam™ to your Plasma or LCD TV and your TV has a HDMI connection then this is possible. You need a HDMI to mini HDMI lead to do this. A simpler way to watch the video is to play the SD memory card on your computer by quickly removing it from the car camera. Another way to watch files on your plasma or LCD TV is to burn a DVD from your video files on the SD card and simply play the DVD back via your TV. Note that even though some Plasma or LCD TV’s have memory card slots does not mean they can play the video this way. The software is not in your TV to do this.

Trouble Playing Video back on your computer
All the vision from our car cameras will run on a PC, using Windows 7, you will need Internet explorer 8 or later with all updates. Some older windows computers with XP or Vista may need an updated media player. Most MAC computers can run the vision as well. If you have any problems, such as only hearing the sound from the memory card and you cannot see the video, then we suggest a different media player to watch the vision. OnSiteCameras suggest you download http://www.videolan.org/vlc/ This media player works on all computers including PC and Linux. note-once you have downloaded this player, just highlight the file you want to play, right click your mouse and choose VLC to play the video.

Note-Apple IPAD are not suitable to use as a playback device as they do not have a memory card slot, or play back avi files. Other tablets have similar problems. We suggest using an actual computer to watch videos from the cameras. It is the purchasers responsibility to check if your computer or tablet can run video from memory cards. Contact you computer manufacturer to check this.

What do I do if I have further questions?
Please contact OnSiteCameras at enquire@onsitecameras.com or call 1300 320 091. If you have already purchased AutoCam™, OnSiteCameras provide excellent aftersales service, please have your receipt details available

AutoCam GPS FHD.  Some basic facts and downloads below.

Reset note-Camera appears to not be working- If your camera will not turn on it may simply need a hard RESET. While the camera is plugged into the cigarette lighter socket and has power from the vehicle, simply hold down the on/off button for 5 seconds. The camera should now work as normal.

Note-The speed and GPS coordinates for AutoCam GPS FHD are a guide only. The accuracy of these sets of data cannot be guaranteed.

The mapping software supplied with the camera only runs on PC. Not MAC.  The video with speed on it will run fine on MAC, using VLC media player though. A third party GPS player can usually run the mapping software for MAC.

See MAC link here for download. This software is not supplied by OnSiteCameras, but other MAC users tell us the tracking software works well. click here to download

Do not try to hard wire AutoCam GPS FHD without the correct hard wire kit. The camera runs on 5 volts only. You must use the appropriate hard wire kit if you wish to run the camera this way. Warranty is void if you tamper with the power lead. You must use the cigarette plug, or a hard wire kit from OnSiteCameras. DO NOT power direct with a USB lead in the vehicle or you will void the warranty and potentially harm your camera.

Hard Wire Kit-if hard wired ensure the circuit is the is the same as the cigarette lighter circuit and comes on and off with vehicle power and does not stay powered 24/7. An Auto Electrician can advise here or contact OnSiteCameras for more details. Any electrical work performed on the car such as hardwiring a camera is done at your own risk and we cannot be held responsible for any installation costs or additional costs that may be incurred after a fault or failure of camera, mount, hardwire kit, or car electrics. We recommend that all components are tested thoroughly before installation. We strongly recommend that you hire a fully qualified, insured, and experienced auto-electrician or radio installer to install the hardwire kit for you.

What are the minimum computer specifications required to watch the video and google maps from AutoCam GPS FHD
CPU: 3.2GHz Pentium 4 at least, Dual Core Suggested.
Memory: 2G RAM
Direct X 9.0c at least
Video card: graphics card of 256MB minimum
System: XP or above system (windows 7, 8 or 10 preferred)

Important-To watch your video from your camera back and have google maps at the same time you need google maps installed. You must first download google earth to your computer. See link for download http://www.google.com/earth/download/ge/agree.html

Jerky video-If your video you are playing back on your computer from AutoCam GPS FHD is jerky or not smooth playing, there can be a few reasons this can happen.

1-Is your computer simply not equipped to play full High Definition video back. Your computer must meet the above minimum standards for this. See below.

2-Are you using a Kingston class 10 genuine micro SD card? Slower class memory cards and fake micro SD cards will not work. We now only recommend and stock Kingston class 10 micro. Other brand memory cards may cause the video to not record.

3-If your video is jerky or not smooth flowing when playing from the micro SD card out of AutoCam GPS FHD then first transfer the video from the Micro SD card contents to your computer via copy and paste. Then play the video directly from your hard drive.

4-When running google maps and full HD video on your computer you need a good internet connection for the maps to flow smoothly during playback, and you need a good fast computer to run both these programs together. Windows 7, 8 or 10 is preferred. Download VLC if you are having trouble as this often solves playback problems, and then use VLC to playback the video.

5-Maximum 32 GB micro SDHC card supported, class 10 only.  A 32GB card will give you 6 hours of full HD video.  The picture will be less sharp though if you lower the resolution, and we do NOT advise this. If you want a longer record time it is simpler to carry a spare memory card in your vehicle and if you have an incident just swap your memory card over next time you stop.

6–Audio or Sound missing. If you can see the video but cannot hear the sound you may be missing a needed codec file. Again we suggest using VLC media player available under FAQ or under Google search as a simple download. Using VLC player will mean you can watch the video and hear the audio. Windows XP or Vista for example are older systems now usually running on older computers. Using Windows Media player you may be missing the video or audio, but using VLC media player will usually solve the problem.

7-For the majority of customers the tracking software is not needed. The speed is imprinted on the video with the time and date, so simply watch the video using VLC.

8–Collision Detection setting. We normally recommend you leave this setting OFF. The camera is always recording. If you have a collision it will record this. If using a big 32GB micro memory card you have six to eight hours left before the video will erase the accident. If you leave collision detection on and drive on bumpy roads then the files are often saved or PROTECTED and will not erase. The problem is the memory card can quickly fill up and then no longer record till you erase the protected files. We suggest you carry a spare memory card and leave Collision Detection OFF for the above reason.

9-Ultra resolution. This is the new standard now on the updated model of AutoCam GPS FHD, and was released only in the October model. If you set the camera to 2160 lines resolution your video is far sharper. The only negative is record time is shorter. The clarity is much clearer in the Ultra setting. This setting is a personal choice drivers can decide on.

The Media player software needed to run both maps and video together, is available on the link below in red. The player will appear as ABEE player after you download it. One you have downloaded both of these you simply open the ABEE player, then insert your micro memory card to your computer and using the player open each file as needed in the bottom right hand of the player. The video clip will appear along with recorded data. Again if you need to see google maps you must download google earth as mentioned at the top of this page.

AutoCam GPS FHDv2 Manual-  download here 

AutoCam GPS FHD tracking software PC version  download here

GPS Feature-Please note-speed and location imprinted on your video should be used as a guide only. This feature relies on obtaining a good quality satellite signal and GPS lock which can be affected by a number of elements including, weather conditions, tunnels, buildings and the magnetic film on windscreens. If the roof of your vehicle’s chassis impedes the satellite signal this can also impede GPS lock.

Viewing angle-If the AutoCam GPS FHD updated model stays on the default resolution setting (full high definition), the camera films at approximately 150 degrees viewing angle.

Record time-We recommend you leave the record length to 3 minutes only as is the factory default of the camera. The camera leaves our office set at 3 minutes. This is so the video clips are not too long to transfer to your computer or email if needed, and helps with the EMERG save file key.

Note-Some Apple IPAD computers are not suitable to use as a playback device as they do not have a memory card slot, or play back avi files. Other tablets have similar problems. We suggest using an actual laptop or desktop computer to watch videos from your DashCam.

1-Car cameras and DashCams that are advertised as infra red generally do not work well or at all.  The infra red LED’s globes on the front of the camera merely bounce off the windscreen and hit the lens of the camera and give a terrible picture. The LED globes feature works outside the vehicle. Turn this feature off when inside the car/truck/bus et cetera. This feature can be handy if the vehicle is not moving and the camera is to be used with the movement sensor on. In general most DashCams that have 3 or 4 LED bulbs on the front of the camera and face the road are just rubbish or a marketing gimmick.

2-OnSiteCameras only stock car cameras that record a minimum of 1920 x 1080 lines resolution or better. Anything less is the old 4:3 TV picture and grainy when blown up. If looking for car cameras always insist on this minimum standard. Also beware of buying any car camera that records less than 25 frames per second. If you buy any lower frame rate you will record jerky motion. Do not buy cameras that record only at 640 x 480 resolution, as this is a low quality picture, and old technolodgy.  Insist on 1080p minimum video settings, and a frame rate of 25 fps or higher. OnSiteCameras cameras record at 30 frames a second and 1920 x 1080p minimum, and our full HD cameras are exactly that. 1920 x 1080 and filming at 30 frames a second. All OnSiteCameras vehicle cameras have a colour video screen. Our competitors do not. The reason you need a video screen is to set the correct angle to record the video from you vehicle, and if needed you can watch the video from your car or truck on the road. Our newer cameras now film in ULTRA, which is 2560 lines. So extremely sharp video.

3-You must use genuine memory cards in any of OnSiteCameras car cameras or CCTV devices.  Many of the memory cards for sale on the internet and in some retail shops are in fact fakes. These cards wil not work and will not record your video correctly. The easiest way to tell they are fake is the price, they are way to cheap. Only buy memory cards from OnSiteCameras or from a reputable supplier such as a large camera store, or well known Company. Kingston Class 10 Micro cards, and SanDisk are the only memory cards that we sell for our AutoCam and other DashCam range. Other micro cards may cause the video to not record consistently. OnSiteCameras have tested the Kingston micro card over a long period, and while some other memory cards may work in our DashCams, we cannot guarantee the camera will function correctly with them. OnSiteCameras now only sell class 10 micro memory cards, and class 10 is the minimum standard for all our cameras as we only stock full HD or higher resolution cameras.

4–Hard wire kits-You cannot hard wire any of OnSiteCameras  car cameras unless using the supplied hard wire kits, or going through the supplied cigarette lighter plug that comes with the camera as they run on 5.5 Volts only. Cars and trucks use 12/24 volts. The power must go via the supplied adapters. You can hard wire the cameras in so long as you use the cigarette power supply cable, or our dedicated hard wire kits.

If hard wired ensure the circuit is the is the same as the cigarette lighter circuit and comes on and off with vehicle power and does not stay powered 24/7. An Auto Electrician can advise here or contact OnSiteCameras for more details. Any electrical work performed on the car such as hardwiring a camera is done at your own risk and we cannot be held responsible for any installation costs or additional costs that may be incurred after a fault or failure of camera, mount, hardwire kit, or car electrics. We recommend that all components are tested thoroughly before installation. We strongly recommend that you hire a fully qualified, insured, and experienced auto-electrician or radio installer to install the hardwire kit for you.

OnSiteCameras are always looking at the latest car cameras and other products in the World market and test all DashCams in Trucks and Cars before stocking and selling them. A vast majority of DashCams for sale are copies and inferior junk that will fail in harsh Australian conditions. Spare parts and back up service does not exist on these cameras. We advise you to consider these things before buying a super cheap DashCam on the internet or in a retail shop as it may fail you when you need it most, to record that special incident.